Refund policy
Refund & Replacement Policy
At Qualify, we care about the quality of our products and your experience with them. If something isn't right with your order, we're here to help.
Returns
Due to the nature of our food products, all sales are generally final, and we do not accept physical returns of opened or unopened products.
Product Issues & Replacements
If your order arrives damaged, defective, incorrect, or you experience an issue with your product, please contact us at marketing@qualifyprotein.com.
Please include your order number and a brief description of the issue. We may request photos or additional information to help us resolve your concern.
Our customer service team will review your request and, when appropriate, arrange for a replacement product at no additional cost. You will not be required to return the original product.
Refunds
We generally resolve product-related issues through replacements rather than refunds.
Refunds may be issued when required by applicable law or when approved by our customer service team. Any approved refund will be issued to the original payment method.
Purchases Through Other Retailers
This policy applies to purchases made directly through qualifyprotein.com.
For orders placed through Amazon or other third-party retailers, please refer to the return and refund policies of the retailer where your purchase was made.
Contact Us
For questions or concerns about your order, please contact:
Qualify Customer Support
Nothing in this policy limits any rights or remedies available to customers under applicable law.